Returns & Refunds
Because every piece is handcrafted, we accept returns only when something has gone wrong — and we make it right.
Last updated: October 2026
Return window
Returns are accepted within 7 days of delivery if the furniture arrives damaged, defective or different from what was confirmed on your invoice.
Please contact us with photos of the item and packaging within 48 hours of delivery at +91 70274 57316 (call or WhatsApp) so we can arrange pickup or repair.
Eligibility
Items must be unused, in their original condition, and with the original packaging where possible.
Refunds or free repair/replace are not available for: change of mind, natural wood grain or shade variation (this is a characteristic of solid wood, not a defect), damage from misuse, water exposure or third-party moving/repair.
Custom & made-to-order furniture
Custom furniture built to your chosen design, size, fabric and polish is non-returnable. We share photos and material samples before finishing, so please confirm every detail at order time.
The advance paid for a custom order becomes non-refundable once material has been procured and work has started.
Refund method & timeline
Approved refunds are issued to the original payment method (card/UPI/wallet via our online payment partner) or by bank transfer within 7–10 business days of pickup.
If you prefer, the refund amount can instead be adjusted against any other furniture in our catalogue.